FAQ

FOR THE DRIVER

Is there a limit to the number of cars I can have on my profile?

Yes, each FanPark Driver profile can have up to THREE (3) cars listed.

How early in advance can I look for parking?

This depends on the Lot Owner. Some Lot Owners market their spaces on the FanPark marketplace months in advance, others weeks, or some even days in advance.

What is the cancelation policy for reservations?

Reservations cancelled before NOON, two (2) days before the event are fully refunded. Reservations cancelled after NOON, two (2) days before the event are non-refundable.

How does my payment get processed?

FanPark utilizes Stripe, a secure third-party payment gateway to process your payment for the your chosen FanPark parking space. Please know FanPark does not have access to your credit card number nor your bank account information.

How much does it cost to make a reservation within the FanPark app?

Creating a FanPark Driver profile and searching for a parking space is completely FREE! You simply pay the advertised price for a parking space in the Lot you want to park in.

What happens when I show up at my chosen parking lot?

You and the Lot Owner will have matching Confirmation Codes on your phone, within the FanPark app. You simply match your Confirmation Code with the Confirmation Code on the Lot Attendant’s phone and he will direct you to a reserved parking space.

FOR THE LOT OWNER

What happens if FanPark drivers don’t reserve all the spaces I advertised on the FanPark marketplace?

At 4 am of the specified event day, your “Unreserved” parking spaces are taken off the FanPark marketplace, allowing you to sell them to drivers who did not use the FanPark app.

How much is each FanPark parking space?

FanPark charges a $5 convenience fee for parking spaces less than $30 and a $10 convenience fee for parking spaces $30 and higher. For example: for a space you want to make $30 on, you simply input your $30 price in the FanPark app. Our software will then add a $10 convenience fee to your $30 entry and this parking space will be advertised in the FanPark marketplace for $40. For a parking space you want to make $25 on, you simply input your $25 price in the FanPark app. Our software will then add a $5 convenience fee to your $25 entry and this parking space will be advertised in the FanPark marketplace for $30.

Can FanPark Drivers cancel reservations? Will I see a decrease in my Stripe account?

FanPark Drivers can ONLY cancel a reservation before NOON two (2) days before the event to receive a Full Refund. If FanPark Drivers cancel a reservation after NOON, two (2) days before the event, you receive the same amount of money as if they had parked in your lot under this reservation.

How much does it cost to create a Stripe account?

Creating a Stripe account is FREE. To participate in FanPark, the Lot Owner needs a Stripe account. Please know FanPark does NOT have access to your bank account information.

How much does it cost to market my spaces on the FanPark app?

This is FREE too! There is NO RISK to you to participate in the FanPark marketplace. Advertise as many of your parking spaces in the marketplace. If these spaces don’t sell in advance, you can sell them the old-fashioned way …. to that stressed out driver who has been circling the stadium.